If I miss a lesson due to technical difficulties, am I still entitled to a refund?

Students are strongly encouraged to get logged into Forte and ready for their lesson in advance of the scheduled start time. This ensures you avoid any last-minute technical difficulties. 

Prior to the start of your lesson, you should do the following:

  • Log into Forte
  • Make sure your camera and microphone are working
  • When it's time for your lesson, click on the Enter Studio button. Here you can do one last test of your camera and microphone. 

If you experience technical difficulties caused by the Forte platform being down, please email us at help@fortelessons.com. We'll be happy to assist you!